ContentCare®
ContentCare is a holistic approach to partner support. The first year ContentCare was formally offered, 2008, it was a semi-finalist in KMWorld's Promise Award for outstanding customer support.
ContentCare codifies what is haphazard for many companies: the evaluation, integration, roll-out, and successful deployment of Analytics-powered solutions. Specific ContentCare modules focus on:
Evaluation Support
- What are the objectives for evaluating CAAT analytics
- How will CAAT be evaluated, and against what criteria?
- Defining a successful evaluation
Integration Support
- What are the key benefits expected from an integration of CAAT?
- What is the plan for integration – milestones, dates, key progress points?
- What will define a successful integration?
Sales Training
- How does the sales team position and sell Analytics?
- How does the integration provide end-client value?
- How does the integrated product compare against competition?
- How does the sales team deal with pricing and TCO?
Client Engagement
- How will the initial engagements with the integrated product be handled?
- What is the strategy, timeframe, key objectives?
- What will be the client's success criteria?
Analytics Certification
- How will Content Analyst's knowledge of best practices be transferred to the support team?
- What tools can be employed to streamline the ongoing deployment and support for Analytics-powered solutions?
- How can the technical grasp of CAAT analytics be identified and measured?
For each of these formal ContentCare programs, our experts provide a detailed set of guidelines, host ongoing meetings with partners, lead informative classes, and help guide partners in best practices when it comes to Analytics.
Our goal is nothing short of success, of increasing adoption of Analytics-powered solutions among our partners' clients. To that end, we regularly provide on-site sales training classes, host classroom-centric Analytics certification classes, and provide a wealth of tools to further our partners' knowledge and success. Content Analyst Company's ContentCare is the most comprehensive partner support program in our industry.
